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Introduction chapter of the book "International Arbitration and Mediation: A Practical Guide" by Michael McIlwrath and John Savage. Optimising the outcome of disputes connected with international business forms the subject matter of this book. Rather than adopt an idealised approach of pursuing victories at any cost, the authors help parties predict the realistic consequences (and costs) of their decisions and provide a step-by-step guide to opportunities to influence the course of a dispute as it unfolds in its various stages. They discuss techniques for productively resolving ...