Abstract

How to take Asian cultures into account when designing Conflict Management Systems (CMS) is a new arena for research and practice. Most of the literature on Conflict Management System Design (CMSD) exclusively prescribes Western conflict management models as practiced in Europe and North America. However, culture determines peoples' beliefs and values, thereby influencing their behavior and the way they handle conflict. At each step in the design of the Conflict Management System, culture plays a crucial role as it influences how the conflict will be solved and what solutions ...