Abstract

(Addendum October 2017) Designing an online arbitration procedure which delivers the cornerstone requirements of efficiency, value and fairness has been described as the ‘grail quest’ for online dispute resolution (ODR). Focusing on the incipient global legal framework for both business-to-consumer (B2C) and business-to-business (B2B) arbitration, this paper explores whether current due process or consumer protection laws might be preventing the creation of an international system of binding low-value online ODR. Intending to stimulate innovation in this nascent industry, ...