Abstract

(Addendum June 2018) Globalization and the increasing number of legal disputes at both consumer and commercial levels create the need for effective and less costly dispute resolution. The establishment of online dispute resolution processes can contribute to achieving these goals, in several manners. The article discusses the digitalization of dispute resolution processes in Denmark in three different areas (consumer claims, civil disputes and criminal cases). It reaches the conclusion that digitalization presents undeniable advantages, but also raise some concerns the ...