Summary

Much of what has been discussed in this article is a mix of the practical and tangible with the intangible (and therefore almost indefinable). The dispute management techniques described here will be familiar to virtually everyone, but their effective deployment does, of course, depend on the environment in which they are used. The 'virtuous circle' will reap its greatest rewards where the process of dispute review, management and control is institutionalised, in the sense that procedures exist, checklists are used, dispute resolution procedures in contracts are reviewed and ...