Summary

The objective of this paper is to outline the possible evolution of online mediation, with an emphasis on the practical and psychological issues that are linked to it. In this respect, the author conducted a qualitative survey about the present use and the possible future of online mediation among prominent online dispute resolution (ODR) experts and neophytes from around the world. This work was part of a research project undertaken during an internship at the American Arbitration Association in New York. The paper focuses on online mediation and its specificities ...