Problems receiving emails from TDM?

If you are having problems receiving emails from TDM please read the information and instructions below.

Adding to your safe senders.

If you find email from in your spam or junk folder, please take a moment to instruct your mail program that it is not spam by marking the mail with the "not spam", "not junk" or similar button. This will train your email program to whitelist it.

You can also ask your IT department to whitelist the following email address:

This is especially important for corporate users, please direct your e-mail support team to this page if you have trouble receiving our emails from TDM.


E-mail sending domain:


E-mail sending IP:


(If your organisation has many members receiving update emails you may need to increase the number of allowed (smtp) connections from the and IP addresses)

Sender Policy Framework (SPF)

The domain has a SPF record.

With the information above you should be able to setup a filter to allow receiving emails from TDM.

If you are using Postini: should to be added to "Postini Approved Senders" lists.

In addition, and should be created as a "Pass Through" (whitelist) entity in Postini.